Policies & Procedures
We currently only ship items to the United States. We offer a flat rate shipping of $4.99 on all orders. Orders over $50.00 will ship for free! All items will be shipped within 2-3 business days of your purchase. We ship all packages via the United States Postal Service (USPS). Once your payment is verified, you will receive an email confirming your order. When your order is shipped, you will receive another email confirming shipment and a tracking number will be provided.
Our policy lasts 14 days from the date you received your package. If your return is not postmarked with 14 days of the date you received your package, unfortunately you are not eligible for a return. We do not offer exchanges at this time. Please contact us prior to returning the item to ensure you are within the 14 day return timeframe. If packages are not postmarked within the 14 day timeframe, we will send the item back to the you at your expense. You are responsible for the return shipping. We do not offer store credit.
To be eligible for a refund, your item must meet the following requirements: unworn, unwashed, undamaged, free from any unusual smells (including perfumes, lotions and cigarette smoke), in it's original packing, in it's original condition that you received it in (including all tags and pieces) and postmarked within the 14 day timeframe. The buyer is responsible for the return shipping for refunds unless the item is damaged or defective.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If it is rejected due to not meeting the requirements listed above, an email will be sent to you. If the item is rejected, you have the option of sending us the return shipping payment (to send the item back to you) through PayPal or abandoning the item and not being refunded.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
All sale items are final. Only regular priced items may be refunded.
Due to hygiene reasons, all swimsuits are a final sale.
We only replace items if they are damaged or defective. If your item arrives damaged or is defective, please send us an email within 14 days of receipt of the item at email@example.com and we will work with you to send you a replacement. If you contact us after the 14 days of receipt of the damaged or defective item, no refund will be given. The buyer is not responsible for the shipping charges to send the replacement.
To return your product, you should mail your product to the following address: 3452 S. Riva Ridge Way, Boise, Idaho 83709. Attention RETURNS. Please include your order number on the outside of the package on the shipping label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs on the original purchase are non-refundable, unless your item is damaged or defective. If you receive a refund for the product, the cost of shipping will not be refunded, unless your item is damaged or defective.
We understand that some people may be more sensitive to smells of new and packaged textiles and products. Please note that because a certain smell is subjective, we are unable to guarantee an absence of smells of your item and do not cover the return cost or issue refunds for this reason.
If you are shipping an item over $75 back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The buyer and receiver of any item purchased through Hipster Row assumes all responsibilities of that item.
All contents of this website (photography, wording, design, layout) are copyrighted under the United States Federal Law and other copyright laws, and is the property of Hipster Row. The collective work includes works that are licensed to Hipster Row. Copyright violation is illegal and any use of the contents of this website without written permission will result in legal action.